Technology-based Support and Solutions

The Information Technology Services (ITS) Department supports our campus through the delivery of excellent information technology services to our students, faculty, and staff.

ITS Services

Trouble:

  • Password change, computer issues, software issues, AV issues contact the Help Desk (helpdesk@ccsf.edu, www.ccsf.edu/help-desk)
  • Self Service Password change for students:
    • ȷ RAM ID Password Reset:
      • In a web browser go to
      • Click on "New to RAM ID? Forgot Password?" button
      • Enter RAM ID Username (Student ID number)
      • Choose your “Authentication Type“ and enter requested answer:
        • Challenge Answer, which will use your previously enrolled Challenge Answers.
        • “One-Time Password” (OTP), which will send a message to either your (registered) mobile device or personal email.
      • Once the user’s identity has been verified either by answering Challenge Question or via OTP, the user will be prompted to set a new password.
      • For step-by-step instructions: 
    • ȷ Gmail Password Reset via myRAM Portal:
      • In a web browser go to
      • Login with the ȷ ID# & Password
        • Click Student Portal
        • Click the myProfile link
        • Click the ȷ email/password reset link (left side)
        • Take note of the Default Password
        • Click the Reset Password button
      • Your student e-mail password has now been reset to the Default Password. Use this to gain access to your account and then change your password to whatever you desire.
    • hills.ccsf.edu Password Reset via myRAM Portal:
      • In a web browser go to
      • Login with the ȷ ID# & Password
        • Click "myRAM Portal"
        • Click "Student Portal"
        • Click "myProfile"
        • Click the hills.ccsf.edu password reset link
        • Click "Reset Password"
      • Your password will be reset to your birthday-dot-initials in the following format: mmmddyy.fl
        • E.g. if Bob Kane was born January 1st 1982 his password would be jan0182.bk note the use of all lower case letters and the dot between the year and initials.
      • Hills will prompt you for your current password(see above), then require you to enter a new password twice.
        • The rules for a new password are 9 characters minimum and 3 of 4 of the following:
          • At least 1 upper case letter
          • At least 1 lower case letter
          • At least 1 number
          • A symbol or punctuation mark

Request:

Assist:

Information:

  • Student printing: Ask your instructor for locations. Every location has its own process and procedure to print. You can also go to any Library site.
  • Enterprise Student Printing
  • :

  • (Konica Minolta Project) *Intranet access required*
  •  *Intranet access required*
  •  *Intranet access required*
  • Cabling Installation and Support
  • Data Center and Systems Services
  • Departmental Computer & Storage Resources (Virtual Machines, Shared Drives, Secure Network Shares)
  • Internet Access (WIFI, Wired)
  • OCI Cloud Infrastructure
  • Telecommunications (Phone, Fax, Emergency Phones)
  • Smart Classroom Technologies
# Project name Project description
1 Remote access VPN for employees VPN solution replacement with Global Protect Palo Alto Networks VPN
2 Inventory of hardware, software, and licenses owned by ITS Fixed Assets Banner module will be configured to manage District's IT assets
3 Email accounts' maintenance and retention practice directives Practice directives describing email accounts' maintenance and email messages retention practices
4 Campus technology refresh Identify and refresh legacy end users' workstations, classroom A/V equipment, and labs equipment
5 MFA rollout Multi-factor authentication for employees
6 On-boarding/Off-boarding policies for employees ITS needs the policy and automation reports developed to ensure on-boarded employees
7 Conversion from Data Connect to Ellucian Experience Migration to Ellucian Experience SaaS
8 Identity as a Service Portal Guard IDaaS Move RAMID to the AWS cloud
9 Decommission unused ARGOS reports There are approximately 4,000 ARGOS report, need to analyze usage and decommission unused reports
10 Implement GOTO licenses for end users' support Implement software for ITS support analysts to provide remote end users' equipment support
11 Papercut Student printing with Konica Minolta
12 KM printing for employees Faculty and employees print services enablement from any printer, standardization on multi-function copiers and decommissioning of legacy printers, migration of existing printers to new Equitrac system
13 Labs authentication standardization standardize on student logins and imaging software, printing software, and centralize domain controllers currently located in labs
14 Microsoft 2012 servers removal from service 2012 servers are end of life and need to be replaced as they are considered a cybersecurity vulnerability
15 Time and Effort form creation for one of the SIG reports Need to be able to push the required form into Form Fusion
16 Windows 2008 servers refresh Windows 7 Extended Security Updates (ESU) include security updates for critical and important issues as defined by Microsoft Security Response Center (MSRC) for a maximum of three years after January 14, 2020. Migration and decommissioning of all legacy servers by Fall, 2024
17 Banner document management AXRM migration to Output Transformation Server (OTS) AXRM needs to migrate to OTS
18 Banner users permissions review and permissions classes organization Identify current permissions, validate, and clean up existing settings. Standardize access to forms, queries, and reports based on department/position
19 Simplicity Software to be used by DSPS as Student Information System
20 Specialized security systems for SFPD (cameras) ITS doesn't have direct management of the cameras. This is a POC.
21 There is a time and effort module within BANNER that hasn't been turned on. Time and effort tracing for FreeCity needs to commence to address previous years' audit findings
22 Smart Classrooms There are approx. 500 classrooms across campus, about 20% of them are smart classrooms. Classroom updates are planned for 20 Chinatown classrooms.
23 Fog server upgrade The legacy server will be upgraded for ADA compliance
24 STEAM Infrastructure Designing network infrastructure for STEAM building
25 DRT Infrastructure Designing network infrastructure for DRT building
26 Student Success Building Infrastructure Designing network infrastructure for the building
27 ȷ fiber lease renewal with City of SF 20-year lease is due for renewal in June 2024
28 Cybersecurity Penetration Test Sacramento CCC Chancellor's office sponsored ȷ cybersecurity penetration test
29 DataCenter UPS Broken UPS needs to be replaced
30 Automate student password reset via ChatBOT Implement automated student email password reset via Rocky the RAM ChatBOT
31 Penetration test finding - Immediate p.16, p.60 Require SMB Signing on 636 devices
32 Penetration test finding - Immediate p.17 Enforce RDP Network Level Auth Safeguards on 91 devices
33 Penetration test finding - Immediate p.18 MS SMBv1 Protocol Remote Code Execution Vulnerability 9 systems to be patched
34 Penetration test finding - One Year p.19 CodeMeter RunTime Heap Leak & Denial of Service 2 systems affected
35 Penetration test finding - One Year p.19 Unsupported Software Mitigations (legacy software)
36 Penetration test finding - One Year p.23, p.62 Missing Patches (Unsupported Applications)
37 Penetration test finding - Three Years p.24 SMB Null Session Authentication 2 Windows shares on remote hosts
38 Penetration test finding - Three Years p.25 Consider Disabling Multicast DNS (mDNS)
39 Penetration test finding - Three Years p.26 Unsupported Software Mitigations
40 Penetration test finding - Three Years p.29, p.63 Missing Patches
41 Simple Syllabus Banner integration OLET requested Simple Syllabus integration with Banner
  • 100+ Applications including but not limited to Zoom, SARS, BDM, Adobe Sign, Accutrak, Banner, etc.
  • O365 for Employees (Outlook email, Sharepoint, Teams, Power Automate)
  • Google Workspace for Faculty and Students (Gmail accounts, Google Drive, etc.)
  • Website Support (CMS Editing, Publishing and Compliance)
  • Myȷ Mobile App
  • Information Security Coordination with City & County and fellow California Community Colleges
  • Multi-Factor Authentication
  • Vulnerability scans and threat protection (Firewalls, IDS)

Employee O365 login required

  • Banner and Argos
  • BDM and SARS Anywhere
  • Computer Accounts for Employees and Contractors 
  • Email - Office365 and ȷMail (Google)
  • VPN (Remote Access)

ITS Standards
  •  *Intranet access required*
  •  *Intranet access required*
  •  *Intranet access required*
  • Smart Classroom