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Instruction in clinical procedures to include aseptic techniques, sterilization and maintenance of equipment, instruction in and collection of lab specimens, patient preparation for specific examinations, selection of medical instruments for procedures, administration of injections, and electrocardiograms. Charting patient history, vital signs and progress notes in medical records. Instruction in medical calculations, prescriptions, and commonly prescribed medications.

Structural components of the interactive electronic health record (EHR) and how it supports communication and continuity of care. Perspective on how the EHR impacts work and workflow. Practical hands-on experience utilizing an educational version of an EHR to manage patient visit information, such as examination/assessment notes and treatment plans.

Instruction in the U.S. health care environment; medicolegal and ethical responsibilities; the art of communication; telephone, reception, appointment scheduling, medical record management techniques; written correspondence; processing mail and telecommunications; office managerial responsibilities, seeking employment, and future health care trends.

Communication and professionalism play an increasingly important role in the success of health care professionals today. Effective communication will be explored from both personal and professional points of view. Critical thinking skills and case studies will be emphasized. This course will also explore the roles of health care professionals as the patient coaches and advocates of today.

A comprehensive and intensive study of the financial activities of medical insurance billing. The course reviews medical terminology as it relates to insurance claims, utilizes procedure and diagnostic coding, and provides practice in completing various insurance claim forms to include commercial, Medicare, Medicaid, worker's compensation, and disability insurance, and managed care claims.

An introduction to medical office financial applications. Practice with management software to create new accounts, post charges, payments, and adjustments to accounts, create patient statements and insurance claim forms, and print financial activity reports. Learn banking, collection, and accounts payable procedures, chart abstraction, and physician queries.

An advanced insurance billing course that concentrates on commercial, Medicare, and Medicaid insurance claims. The course focuses on specialty billing to include internal medicine, cardiology, general surgery, dermatology, neurology, OB/GYN, and orthopedics. Learn to complete primary and secondary insurance billing and appeal denied claims.

An advanced medical billing course in which students will manage and edit patient billing records, analyze financial activities, examine insurance company policies and patient benefits, and compare and contrast the various medical billing credentials.